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- <text id=91TT0964>
- <title>
- May 06, 1991: Business Notes:Retailing
- </title>
- <history>
- TIME--The Weekly Newsmagazine--1991
- May 06, 1991 Scientology
- </history>
- <article>
- <source>Time Magazine</source>
- <hdr>
- BUSINESS, Page 49
- Business Notes
- RETAILING
- Sterling Advice
- </hdr><body>
- <p> Why is Gerald Ratner so successful? In just six years the
- Englishman has parlayed a two-karat family business into the
- world's largest jewelry retailer, with 1,000 stores in the U.S.
- (under the names Kay and Sterling) and an equal number in
- Britain. In a speech last week at London's Albert Hall before
- the annual convention of the pres tigious Institute of
- Directors, Ratner, 41, offered a four-point program for becoming
- a multimillionaire.
- </p>
- <p> Rule No. 1: Understand your market. His stores, he says,
- sell "cheap and tacky products." Rule No. 2: Form clear quality
- goals. "We also do cut-glass sherry decanters complete with six
- glasses on a silver-plated tray--that your butler can serve
- you drinks on--all for 4.95 pounds [$8.73]. People say, `How
- can you sell this for such a low price?' I say because it is
- total crap." Rule No. 3: Evaluate how your product stacks up
- against all the competition. "We even sell a pair of earrings
- for under 1 pound [$1.76], which is cheaper than a prawn
- sandwich from Marks and Spencer. But I have to say the earrings
- probably won't last as long." Oh, yes, and Rule No. 4: Don't
- write your own speeches.
- </p>
-
- </body></article>
- </text>
-
-